Effective Date: January 3, 2026

1. Introduction

Pergola Oasis (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and protected by Pergola Oasis.

This Privacy Policy applies to our website, https://pergolaoasis.com, and its associated subdomains (collectively, our “Service”). By accessing or using our Service, you agree to the collection, storage, and use of your personal information as described in this Privacy Policy and our Terms of Service.

2. Definitions and Key Terms

• Cookie: A small piece of data generated by a website and saved by your web browser. It helps remember your preferences, login information, and provides analytics.

• Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Pergola Oasis, registered in the United States, which is responsible for your information under this Privacy Policy.

• Country: The country where Pergola Oasis or its owners/founders are based; in this case, the United States.

• Customer: The company, organization, or person that signs up to use the Pergola Oasis Service to manage relationships with consumers or service users.

• Device: Any internet-connected device such as a phone, tablet, or computer that can be used to visit https://pergolaoasis.com and use the Service.

• IP Address: A unique number assigned to a Device connected to the Internet, often associated with a general geographic location.

• Personnel: Individuals employed by Pergola Oasis or under contract to perform a service on our behalf.

• Personal Data: Any information that directly or indirectly identifies a natural person.

• Service: The website and related services provided by Pergola Oasis as described in our Terms and on our platform.

• Third-Party Service: Service providers who help us host our website, process payments, send communications, or provide analytics and technical support.

• Website: The Pergola Oasis site, accessible at https://pergolaoasis.com.

• You: Any person or entity that accesses or uses our Website and/or Services.

3. Opted-In SMS Information

Pergola Oasis values your privacy and treats your opted-in SMS information with care. When you consent to receive SMS messages from us:

• Your phone number and any information related to your SMS subscription are used only to send you text messages related to our services, orders, and promotions.

• This information is kept confidential and is not disclosed to third parties for their own marketing purposes.

• We may disclose SMS-related information only when required to do so by law, regulation, or in connection with a legal obligation.

You can opt out of SMS messages at any time by following the instructions provided in our texts (for example, replying “STOP”).

4. Information We Collect

We collect information from you when you:

• Visit our Website

• Register on our site

• Place an order

• Subscribe to our newsletter or SMS list

• Respond to a survey

• Fill out a form or contact us

Personal Information Collected may include:

• Name / Username

• Email address

• Phone number

• Mailing address

• Billing address

• Any other information you choose to provide in forms or communications with us

5. How We Use the Information We Collect

We may use the information we collect from you for the following purposes:

• To personalize your experience: Better understand how you use our Website and what you’re interested in.

• To improve our Website: Analyze usage so we can update content, navigation, and features.

• To improve customer service: Help us more effectively respond to your customer service inquiries and support needs.

• To process transactions: Use necessary information to process and fulfill orders, including payment and delivery.

• To administer promotions, surveys, or site features.

• To send communications: Email or SMS updates related to your inquiries, orders, account, or preferences, and—where permitted—news, offers, and educational content about our products and services. You can unsubscribe or opt out at any time.

6. Information from Third Parties

6.1 End-User Information from Third Parties

We may receive limited information about you from other services you connect to our Website (for example, social media logins), but only to the extent needed to operate our Service or as you have authorized through those services. You can control what information is made available by adjusting your privacy settings on those platforms.

6.2 Customer Information from Third Parties

We may receive fraud-prevention or security-related signals from payment processors and similar providers, as well as publicly available information (for example, business profile data) to help us maintain the safety and integrity of our Service.

7. How We Work With Service Providers and When We Disclose Information

Pergola Oasis does not provide your personal information to third parties so they can market their own products or services to you, and we do not monetize your personal information.

We may, however, allow certain trusted Third-Party Services to process limited personal information strictly for the purposes described in this Privacy Policy, such as:

• Website hosting and infrastructure

• Payment processing

• Order fulfillment and delivery

• Email and SMS delivery platforms

• Analytics and security monitoring

These service providers are required to protect your information and use it only according to our instructions and for the specific services they perform for us.

We may also disclose information:

• To comply with law: When we believe disclosure is necessary to comply with an applicable law, regulation, legal process, or governmental request.

• To protect rights and safety: When necessary to protect the rights, property, or safety of Pergola Oasis, our customers, or others.

• Business transitions: If we undergo a merger, acquisition, or other business reorganization, your information may be transferred as part of that process, subject to the same protections outlined in this policy.

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate and improve our Service.

• Cookies: Small data files stored on your Device to recognize your browser, remember preferences, and provide analytics.

• Use of Cookies: To improve your experience, remember your settings, help with login, and understand how visitors use our Website.

• Managing Cookies: You can configure your browser to refuse cookies or alert you when cookies are being sent. Some features of the Website may not function properly without cookies.

9. Data Security

We implement a variety of technical and organizational measures to help keep your personal information secure, including:

• Secure servers and connections (SSL/TLS) for transmitting sensitive information

• Encryption of payment information by our payment processors

• Access controls limiting personal data access to authorized Personnel and service providers who need it to perform their duties

No method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security, but we strive to use commercially reasonable means to protect your information.

10. Data Retention

We retain your personal information only for as long as necessary to:

• Provide the services you’ve requested

• Satisfy legal, tax, or accounting obligations

• Resolve disputes and enforce our agreements

When information is no longer needed, we will delete it or anonymize it in accordance with applicable law.

11. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your personal information, subject to legal obligations

• Restrict or object to certain types of processing

• Request portability of certain information in a structured, commonly used format

To exercise any of these rights, please contact us at [Insert Contact Email]. We may need to verify your identity before responding to your request.

12. Children’s Privacy

Our Services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

13. International Data Transfers

If you access our Service from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers are located. We take steps to ensure that your information receives an adequate level of protection where it is processed.

14. Links to Other Websites

Our Website may contain links to third-party websites or services that are not operated by us. We are not responsible for the content, privacy practices, or policies of those third parties. We encourage you to review their privacy policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. If changes are material, we may also provide additional notice (for example, by email or a prominent notice on our Website). Your continued use of the Service after any changes become effective means you accept the updated policy.

16. Contact Us

If you have any questions about this Privacy Policy, or about how Pergola Oasis handles your personal information, please contact us:

• Email: [email protected]

• Phone:470-770-6733

• Address: 19889 Lonestar Ln, Riverside, CA 92508