Renovation Ready? Find What You Need, In Stock & On Sale.

TERMS AND CONDITIONS

Effective Date: January 3, 2026

1. Introduction

Welcome to Pergola Oasis (“Company”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of our website located at https://pergolaoasis.com (“Website”) and any related services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

2. Eligibility

By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

3. Accounts and Registration

3.1 Account Creation

To access certain features of the Services, you may be required to create an account. You agree to:

Provide true, accurate, current, and complete information during the registration process; and
Maintain and promptly update your account information to keep it accurate and current.

3.2 Account Responsibilities

You are responsible for:

Maintaining the confidentiality of your account login credentials;
All activities that occur under your account; and
Notifying us immediately of any unauthorized use of your account or other breach of security.

We reserve the right to suspend or terminate your account if any information you provide is inaccurate, incomplete, or misleading.

3.2 Pergola Oasis Opted-In SMS Information

Pergola Oasis is an outdoor furniture shipment supplier, and we value your privacy and treat your opted-in SMS information with care. When consenting to receive SMS messages from us, your phone number and any information related to your SMS subscription are used only to send you text messages related to our services, orders, alerts, reminders.

This information is kept confidential and is not disclosed to third parties for their own marketing purposes.
We may disclose SMS-related information only when required to do so by law, regulation, or in connection with a legal obligation.
You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.
To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to: support@pergolaoasis.com.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
For privacy-related inquiries, please refer to our Privacy Policy.

4. Orders and Payment

4.1 Product Availability

All products listed on the Website are subject to availability. We may limit quantities of any products or services and may discontinue products at any time.

4.2 Pricing

Prices for our products are subject to change without notice. We are not liable for any modification, price change, suspension, or discontinuance of products or Services.

4.3 Payment Terms

Accepted Payment Methods: Visa, MasterCard, American Express, PayPal, etc.
Payment Processing: Payments are processed securely through STRIPE, PAYPAL, or other trusted processors.
Billing Information: You agree to provide current, complete, and accurate billing information for all purchases made through the Website.

We reserve the right to refuse or cancel any order if payment is not successfully authorized.

4.4 Order Acceptance

Your order constitutes an offer to purchase. We may accept, reject, or limit your order in our sole discretion. Reasons may include, but are not limited to:

Product or service availability;
Errors in product description or pricing;
Suspected fraudulent or unauthorized activity.

If we cancel an order after payment has been processed, we will issue a refund for the amount paid for that order.

5. Shipping and Delivery

5.1 Shipping Policy

Please refer to our [Shipping Policy] for detailed information on shipping methods, times, and costs.

5.2 Risk of Loss

All purchases are made pursuant to a shipment contract. Risk of loss and title for items pass to you upon our delivery of the products to the carrier.

6. Returns and Refunds

Please refer to our [Return and Refund Policy] for information on returns, exchanges, and refunds.

7. Intellectual Property Rights

7.1 Ownership

All content on the Website, including text, graphics, logos, images, icons, audio clips, video, and software, is the property of Pergola Oasis or its content suppliers and is protected by applicable intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Services for your personal, non-commercial use, subject to these Terms.

7.3 Restrictions

You agree not to:

Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission;
Use any meta tags or other hidden text using our name or trademarks without our express written consent;
Modify, adapt, translate, reverse engineer, or create derivative works based on the Services.

8. User Content

8.1 Submissions

If you submit or post any content (including reviews, comments, photos, or other materials) (“User Content”) to the Services, you grant Pergola Oasis a non-exclusive, royalty-free, worldwide, perpetual, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in connection with operating and promoting the Services.

8.2 Prohibited Content

You agree not to submit User Content that:

Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another’s privacy;
Infringes any intellectual property or other proprietary rights of any party;
Contains viruses, malware, or other harmful code.

We may, but are not obligated to, monitor, edit, or remove User Content at our sole discretion.

9. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

Violating Laws and Rights: Using the Services for any illegal purpose or in violation of any local, state, national, or international law or regulation.
Disruption: Interfering with or disrupting the Services, servers, or networks connected to the Services.
Unauthorized Access: Attempting to gain unauthorized access to any portion of the Services, other accounts, or any computer systems or networks connected to the Services.
Data Mining: Using any automated system, including “robots,” “spiders,” or “offline readers,” to access the Services in a manner that sends more request messages than a human could reasonably produce in the same period.

10. Disclaimers and Warranties

10.1 “AS IS” Basis

The Services are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, Pergola Oasis disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2 No Warranty

We do not warrant that:

The Services will meet your specific requirements.
The Services will be uninterrupted, timely, secure, or error-free;
The results obtained from the use of the Services will be accurate or reliable;
Any errors in the Services will be corrected.

11. Limitation of Liability

To the fullest extent permitted by law, in no event shall Pergola Oasis, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, arising out of or related to:

Your use of or inability to use the Services;
Any unauthorized access to or use of our servers and/or any personal information stored therein;
Any interruption or cessation of transmission to or from the Services.

Where liability cannot be excluded, our total liability to you for any claims arising out of or relating to the Services will be limited to the amount you paid to us for the product or service giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Pergola Oasis and its affiliates, officers, directors, employees, agents, and partners from and against any and all claims, damages, obligations, losses, liabilities, costs, or debts (including reasonable attorneys’ fees) arising from:

Your use of and access to the Services;
Your violation of any term of these Terms; or
Your violation of any third-party right, including any intellectual property or privacy right.

13. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease.

You may also stop using the Services at any time. Sections that by their nature should survive termination (such as intellectual property, disclaimers, limitations of liability, and indemnification) will survive.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Changes will be effective immediately upon posting to the Website, with the “Effective Date” updated at the top of this page. It is your responsibility to review these Terms periodically. Your continued use of the Services after any changes constitutes acceptance of the updated Terms.

16. Miscellaneous

16.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.2 Entire Agreement

These Terms, together with any policies referenced herein (such as our Privacy Policy), constitute the entire agreement between you and Pergola Oasis regarding the Services and supersede any prior agreements or understandings.